General Terms and Conditions (GTC)
Maison Champagne GmbH
Scope of business
The General Terms and Conditions of Business (hereinafter referred to as "GTC") apply to all persons using the online shop of Maison Champagne GmbH for confirmed and concluded orders. Maison Champagne GmbH reserves the right to change the terms and conditions at any time. In each case, the version of the GTC applicable at the time of the order is decisive.
Conclusion of the contract
Our offers are to be understood as an invitation to submit an offer. Availability, advance sale, price and vintage changes are expressly reserved. All orders and contracts shall only be deemed to have been accepted by Champagne GbmH upon written confirmation of the order or delivery of the invoice.
The offer is addressed to domestic customers, natural or legal persons with having only their place of residence in Switzerland. Sales and deliveries will only be made to addresses in Switzerland.
The offer is valid as long as it is visible in the online shop and/or as long as stocks are not exhausted. Changes in prices and product range are possible at any time. The images shown in the online shop and all product information are the basis of the offer and are not binding.
Maison Champagne GmbH uses the personal data provided by the customers only for the purpose of the relationship between the customer and Maison Champagne GmbH. Customers agree that the personal data collected may be used for statistical and marketing purposes in the context of the relationship between Maison Champagne GmbH and the client.
Your personal data (e.g. e-mail address, name, address, etc.) will not be passed on or sold to any other company outside of Maison Champagne GmbH. This does not apply to partner companies in the processing of orders (credit card, transport, etc.).
Onlineshop prices - Payments - minimum order
The prices in the online shop are indicated in Swiss francs per bottle and in the corresponding format. The VAT costs are included in the price (7.7%). Shipping costs are mentioned and vary depending on the order. Shipping costs are calculated and indicated separately from the offer price. If prices have been published on the website by mistake, Maison Champagne GmbH reserves the right to inform the purchaser prior to shipment in order to agree on a price correction or to cancel the order.
Eventually customers of Maison Champagne can benefit from special prices, reduced prices or gift bottles.
The following payment methods are accepted in the online shop: Credit cards and advance payment by bank transfer.
The minimum order is 3 bottles of the customer’s choice.
The delivery time is generally two to four working days (2 to 4 working days); however, this delivery time cannot be guaranteed. Claims for damages due to late delivery, partial delivery or non-delivery are excluded. Maison Champagne GmbH is also entitled to make partial deliveries in any case. The delivery period (two to four working days) begins on the day following the issue of the credit card payment order or on the day of receipt of the advance payment.
Packaging and transport costs in Switzerland
For all deliveries, Maison Champagne GmbH provides the packaging boxes free of charge.
The transport costs are at the customer's expense and are charged to the prices invoiced by our carriers.
Depending on the size of the order, Maison Champagne GmbH may offer the transport costs to the customer free of charge.
The liability of Maison Champagne GmbH is excluded in case of slight negligence on its part. The liability of Maison Champagne GmbH is in any case limited to direct damages that usually occur in the case of a breach of its commercial obligations as an online shop. In no case shall Maison Champagne GmbH be liable to the customer for indirect damages of any kind.
Defects in quality
Defects in the quality of the product are to be reported in writing to email@example.com immediately after receipt of the goods. Deviations in quantity, weight and especially in the case of broken bottles must be certified to the respective carrier (The post – Vinolog).
If the notification of quality defects is justified, a subsequent or replacement delivery will be made free of charge. If a vintage is sold out, we automatically deliver the next one.
Return or refund
Any bottle with a quality defect (cork or otherwise) will be replaced or credited within 4 weeks of return if returned immediately (email to: firstname.lastname@example.org). Each returned bottle must be at least 3/4 full and properly corked so that Maison Champagne GmbH can determine the lack of quality. When returning the goods, the customer must always enclose the delivery note. The return must be made to Maison Champagne Bleicherweg 14, CH-8002 Zurich.
After the online purchase, the customer cannot cancel or return the order if it no longer meets the customer's wishes.
In Switzerland, the right of withdrawal only exists if the seller grants it on his own initiative. In this case, the online shop must explicitly state this in its conditions. Swiss law does not guarantee customers the right to change their mind and return a product after an online purchase.
Disposal of bottles
With the purchase of the goods, the obligation to dispose of the bottles is transferred to the customer.
Protection of minors
According to legal regulations, alcoholic beverages may not be sold to young people under the age of 16 in Switzerland, and spirits may not be sold to minors under the age of 18. By ordering from Maison Champagne GmbH, you agree to these terms and conditions and confirm that you have the right to make purchases on the Maison Champagne GmbH website.
Swiss substantive law is applicable, excluding the Hague Convention on the International Sale of Goods.
Place of jurisdiction
The place of performance and jurisdiction is Zurich, at the registered office of Maison Champagne GmbH.